FAQ/Shipping

How are your paintings shipped?

All of my paintings are packaged and posted by me, I don’t have a shipping department. I do my best to get this done as soon as possible after you place your order, but please allow up to 3 days (max) for your items to be dispatched.

All items are shipped through Australia Post. The time frames for shipping are as below:

Within Australia: 3-5 days.

International: up to 3 weeks – depending on location.

All of my work is safely packaged in bubble wrap, then placed (if possible) into plastic or cardboard sleeves. If you have ordered a work in a frame, all work will be packaged in a padded mailer. For larger paintings I do use courier services, and all work is packaged in crush proof packaging.

All items are shipped with standard shipping. If you would like to discuss alternative shipping options – including express/tracking – please contact me prior to making a purchase. Please note that this will incur additional fees.

If an artwork is returned to sender due to you submitting an incorrect address or failure to collect within an allocated time frame, I am able to resend your artwork. However, please note that additional shipping fees will not be the responsibility of Stubborn Bull.

Do you accept commissioned work?

Yes, I sure do. I love the opportunity to create customised art for people who enjoy my Art. Contact me and we can discuss what you would like. I will provide you with an approximate quote. Please note, I will require a small deposit of 10% of initial fee, this is to secure your commissioned piece.

Is it possible to exchange or refund an item?

Customer satisfaction is extremely important to me. However, I do not accept returns based on change of mind. Contact me if you wish to exchange something for an item of the same price. Please note that I am not liable for additional shipping/postage fees.

If your item arrives damaged, contact me as soon as possible. Please note that I am not liable for any additional shipping/postage fees.

 

For a full refund policy please click here to view the policy.